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It sounds like you may have fallen victim to a scam. Here are the steps you should take if you believe your bank account has been compromised:
1:- Immediately Contact Your Bank:
Call your bank’s customer service or visit your nearest branch as soon as possible. Report the unauthorized deduction of money from your account. Your bank will guide you on the next steps to take.
2:- Block Your Account: If necessary, ask your bank to block or freeze your account to prevent further unauthorized transactions.
3:- Change Your Passwords/PIN: Change your online banking and mobile banking passwords, as well as your ATM PIN, to prevent further unauthorized access to your accounts.
4:- Report the Incident: File a formal complaint with your bank, providing all the details about the call, the app you were asked to install, and any information you have about the scammers.
5:- Contact Law Enforcement: Report the incident to your local law enforcement authorities, including any information you may have about the scam call.
6:-Check for Malware: Scan your mobile device and computer for any potential malware or spyware that might have been installed when you downloaded the app. Remove any suspicious software.
7:- Monitor Your Accounts: Keep a close eye on your bank and financial accounts for any further unauthorized transactions. Report any suspicious activity to your bank immediately.
8:- Be Cautious with Personal Information: Avoid sharing personal or financial information over the phone or via email unless you are certain of the entity’s legitimacy.
9:- Educate Yourself: Learn about common scams and phishing techniques to better protect yourself from future threats.
It’s essential to act swiftly when you suspect a scam. Financial institutions are usually helpful in investigating such incidents, but you need to report the issue to them promptly to minimize potential losses and prevent further unauthorized access. Keep using Verifyscams.com